FAQ

WHAT IS MY RECHARGE COMBO SIM?

My Recharge Combo SIM is one of the unique recharge systems. Through this retailers have a freedom to Recharge All Indian Mobiles, DATA Cards and DTH with Single SIM, Single Balance.

CAN I ACTIVATE THIS COMBO SIM ON MY EXISTING SIM?

Yes, you can activate combo SIM on your existing normal SIM by registering in my recharge.

WHAT IS MINIMUM RECHARGE AMOUNT THROUGH COMBO SIM?

Through my Recharge Combo SIM Retailers can do all applicable recharges to mobile, DATA Card and DTH providers.

IS NAY DIFFERENCE IN COMBO SIM RECHARGE AND NORMAL DEMO SIM RECHARGE VALUE?

Same recharge profit available in combo SIM also as like demo SIM.

I WANT TO RECHARGE SPECIAL PACK IS IT POSSIBLE IN COMBO SIM?

Yes, all Special Recharge, SMS Pack, Rate Cutters, Night Calling Voucher, STD and ISD rate Reducing voucher, power pack, buster packs, special festival vouchers, student and Defiance packs and more special pack available in my recharge combo system.

HOW BSNL TOP UP IS DIFFERENT THAN BSNL RECHARGE?

Top up is valid for talk value and for validity, SMS packs and power packs use BSNL recharge.

IS MULTIPLE RECHARGES POSSIBLE THROUGH MY RECHARGE COMBO IN SAME DAY, SAME AMOUNT?

Yes, retailers can do mobile, DATA card and DTH up to 9 times in a Single day only through mobile SMS and GPRS. For multiple recharge through SMS type 02 second time 03 third time end of the SMS. And through GPRS enter count 2, 3, 4 after entering mobile no and amount.

IS MY RECHARGE COMBO SIM WORKING ON GPRS OR THROUGH SMS?

My recharge combo recharge system adopted high end technology. Here in my recharge we provide 3 modes to recharge- through net (with computer), through GPRS and through long code (SMS based).

I HAVE DOWN LOAD GPRS LINK BUT THIS IS NOT WORKING WHAT TO DO?

If GPRS link not working than remove this from your mobile hand set and again down load new link as supporting to your hand set.

I WANT TO RECHARGE DIFFERENT STATE (STD) MOBILE NO. BY MY COMBO SIM IS IT POSSIBLE?

Yes, you can do it as like local mobile recharge system, type only mobile no. not required 0 before mobile no.

HOW CAN I RECHARGE DTH & MOBILE THROUGH SMS?

To recharge through SMS you required SMS format like as- Type MRMC < space > User Id < space >Service Provider Short Code < space > Mobile Number < space > Amount to Recharge < space > Today Date - and send it to your area VMN (for details please check my recharge website product page or company plan browser)

HOW CAN I RECHARGE DTH & MOBILE THROUGH GPRS?

To recharge mobile and DTH my recharge retailers required to down load my recharge GPRS links as supported to your mobile hand set.

IF ANY RECHARGE FAILED THAN WHAT TO DO?

In my recharge Combo system recharge success ratio is very high, but if any recharge failed or your customer complaining regarding this than register complaint for this.

-you can Register complaint through SMS type SMS RS<Space>Transaction id and send to your area VMN.

-you can also register this through GPRS application.

-Through desk top PC or laptop-login your retailer user id and in top up recharge area given option Help Desk, you can register your request here.

-you can also register your request by calling at my recharge help line 0141-7101777

SOME TIME AMOUNT DEDUCTED AT RECHARGE TIME BUT NOT RECEIVED ANY CONFIRMATION SMS WHAT TO DO?

Sometime SMS server overload and not received SMS in this condition confirm user balance by calling his/her mobile provider help line or by SMS.

WHAT TO DO IF THIS TYPE SMS CAME-ADMIN HAVE BLOCKED THIS API/ RECHARGE SERVCIE DOWN/ LONG CODE BLOCKED BY ADMIN?

If at recharge time this type SMS or display coming than please wait for some time, it means some update work is going on site and will start Shorty.

ARE ANY MINIMUM / MAXIMU SALLING TARGETS FOR THIS?

No. This is your Freedom. How much you want to do. This is your own business and total depends on you only. No any target for recharge.

IS COMBO SIM VALID FOR LIFE TIME OR ANY RENEWAL FOR THIS?

Combo SIM is valid for life time, No. any renewal charge or fee after Activation.

IS ANY MINIMUM AMOUNT TO DEPOSIT FOR COMBO TOP UP RECHARGE?

Yes, minimum amount more than 1000/- with matching last 2 Digits of your id last 2 digits.

I WANT TO TRANSFER ONLINE PAYMENT FOR RECHARGE IS IT POSSIBLE?

Yes, you can transfer amount to top up your recharge account. All time transfer amount with matching your id last 2 digests. Example-if your id is xxxx54 than all time your transfer amount will be xxx54, xx54, xxxx54.

I WANT TO TAKE TOP UP BALANCE THROUGH CHEQUE?

Yes, you can do this to top up your recharge account. All time make cheque amount with matching your id last 2 digests. Example-if your id is xxxx26 than all time your cheque amount will be xxx26, xx26, xxxx26.

HOW CAN I DEPOSIT CASH AMOUNT?

Yes, you can do this to top up your recharge account. Minimum amount more than 1000/- with matching last 2 Digits of your id last 2 digits only in SBI and PNB, in AXIS bank Cash Deposit is chargeable 110/-per transaction. So deposit cash only in SBI & PNB.

WANT TOP UP BALANCE VERY FAST WHAT TO DO?

All time deposit special payment with your id last 2 digits and provide correct information like branch name, branch code, deposit time, deposit amount, deposit date. If all information is correct and pay received by company than it takes maximum 1 hr. if combo balance not issued by company in this time it means some problem in your payment information.

WHY THIS COMPULSARY TO DEPOSIT LAST 2 DIGIT MATCHING AMOUNT WITH MY RETAILER ID?

My recharge adopted auto approval of requests. If your payment is special matching with last 2 digits than it will issue on priority, otherwise it will take time and in some cases it may be required fax also.

HOW TO REGISTER MY TOP UP REQUEST?

After depositing amount retailers have 4 options to register top up request-

-Through SMS TYPE -MD< space >Pin Center ID< space >Amount< space >Bank Name< space >branch Code< space >date< space >(Remark) Final SMS- MD PC00001 1000 SBI 00005 27 (PAY DEPOSIT at 2 PM)

And send it on your Area VMN no.

-Through your retailer id- top up request option given in all retailer id’s at top up recharge area.

-Through GPRS-in all GPRS applications select top up request and fill all required option and submit.

-Through calling -retailers can make call to register top up request to nearest franchise/ pin point or at my recharge help line.

IS ANY BENEFIT IF I TAKE BULK TOP UP AMOUNT FROM COMPANY?

Yes, if any retailer Deposit 10,000 or more amount than company will provide 0.25% extra Load incentive at same time.

I WANT TO TRANSFER TOP UP AMOUNT TO MY FRIEND (ALREADY RETAILER IN MY RECHARGE) IS THIS POSSIBLE?

Yes, after taking bulk top up amount from company you can distribute this in your known retailers. Minimum transfer amount is 300/- this facility available through Mobile SMS/GPRS and through net.

For SMS use this format-TYPE-TFT < space > USER ID < space > TRANSFER ID < space > Amount < space > DATE < space > than Remark and send on your area VMN.

I WANT TO CHANGE MY REGISTERED COMBO SIM ON OTHER MOBILE SIM, IS IT POSSIBLE?

Yes, you can do this. For this purpose Mail from your retailer id or call at my recharge help line through registered SIM. This is chargeable 100/-.

CAN I USE MY RECHARGE SERVICE ON SUNDAY AND HOLIDAY?

Yes, My recharge combo SIM facility available 24x7x365 days. Any retailer can do recharge any time.

WHAT IS MY RECHARGE?

My Recharge is an Earning Programm through Mobile. By Registering with us members can earn by Mobile & DTH Recharge, Binary, Spill income, Royalty, Rewards.

HOW DO I SIGN UP?

You can sign up My recharge by paying 1800/- in our company bank account or your nearest franchise. On behalf of your amount company will provide you sponsor no, card no. and pin no. you can also join direct under any member’s id by using his/her id as sponsor id.

WHAT IS CARD AND PIN NO.?

Card and pin no. is a unique no. that provide by My Recharge for joining.

HOW CAN I BUY CARD NO. AND PIN NO.?

My Recharge provides two option of buying pins.       

First you can buy pins by depositing amount in company bank account or through your nearest My Recharge franchise.

Second you can buy pins from you’re My Recharge member id online on 1800/- amount balance.

HOW CAN I PAY THIS JOINING AMOUNT?

You can pay this amount in our company bank accounts by cash or through online payment.
1) Bank Name : State Bank of India (SBI)

A/C Name: MY RECHARGE PVT. LTD.

A/C No: 31472429475

Branch : MUHANA-JAIPUR

IFSC Code : SBIN0011304 (used for RTGS and NEFT)

HOW DO I KNOW HOW MUCH I'VE EARNED?

You can see your all earning in E-wallet option at your member login. Here all option like Binary income, Recharge income, Spill income, Royalty and Reward income given.

HOW OFTEN DO I GET PAID?

My Recharge pays Distributers payment in 4 modes

When your account balance reached on 300/- company released a cheque. (Forth Nightly payment system)

you can also get it by Online Transfer Direct to your Bank A/c.

(Forth Nightly payment system).

(Bank transfer Charges applicable).

Members can also buy pins from his/her id online.

You can recharge your mobile or DTH or any one other’s mobile DTH through your E-wallet earning.

HOW WILL YOU KNOW THAT THE MEMBERS ARE COMING FROM MY REFERENCE OR MY DOWN LINE?

When you sponsor any one that time you provide your id as sponsor id this mean new member is your don line.
You can check this in your tree view. If your down line (Left or Right) sponsor any one in that condition you can see that person in your tree till your 5th down level.

WHAT IF I NEED TO CONTACT MY RECHARGE?

You can contact us at our helpline no. at 0141-7101777 (10.00 am to 7.00 pm).

Or you can mail us by you’re My Recharge member id mail box, if you are not able to open you’re my Recharge id in that condition you can send mail us at admin@myrecharge.co.in or by feedback (Write to us) option or by feedback (Write to us) option.

ANY ANNUAL RENEWAL REQUIRED FOR MY RECHARGE?

No Renewal Charges.       

DTH

HOW CAN I BOOK DISH TV AND VIDEOCON NEW SET TOP BOX CONNECTION?

New set top box can buy through top up recharge option. Amount also deducted from top up balance. So take balance in top up e-wallet for buying set top box.

CAN I SALE SET TOP BOX TOP ANY ONE?

Yes this facility is for all Indian citizens. Our retailers can book set top box for any one, from anywhere.

(Example –if you are in Delhi and want to book set top box for Mumbai than you can do this from your retailer id top up option. Someone wants to gift DTH connection to relative or friend than he/she can book through my recharge retailer.)

WHERE FROM I WILL PAY SET TOP BOX COSTING?

Set top box amount deducted from top up e-wallet balance.

CUSTOMER’S WHAT DOCUMENT AND DETAIL WE REQUIRED?

We need his full name, mobile number, full address with city location, correct pin code and date of birth.

HOW MUCH TIME WILL IT TAKE TO INSTALL CONNECTION AT CUSTOMER HOME?

It will take 24 hrs in urban and 48 hrs. In outskirts and Rural area of country.

IS CUSTOMER REQUIRED ANY INSTALLATION CHARGE TO PAY?

No. this is total free. Installation charge, Set top box, 10 meters cable and DTH antenna included in booking amount.

WHAT IS RETAILER COMMISSION?

On all type of set top box sale fix commission is Rs. 250/- Per box direct to retailer, all over India.

CAN I RECEIVE ANY COMMISSION FROM MY DOWN LINE TEAM ALSO?

Yes, from 1 to 35 level 0.20% commission paid as per down line repurchase commission rules.

WHEN WILL I RECEIVE MY COMMISSION?

Commission paid same time of booking in top up e-wallet.

IF SOMEONE BOUGHT SET TOP BOX IN THAT CONDITION IT CALCULATED IN PER MONTH 1000/- REPURCHASE CONDITION OR NOT?

Yes, it will count. If someone booked DTH connection from top up and completed 2:1 ratio than down line repurchase commission paid to him.